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Developed for companies with no in-house expertise Supported247 take total responsibility for your IT Systems. We provide day to day support to your users, every day management and servicing of your systems and work with you to ensure your systems meet your business requirements.

The service includes the following components:

• Full System Audit
• Proactive System Monitoring
• Active Management of your system
• Remote and On-site support

Response Guarantee

Our service is backed up with a full Service Level Agreement that details exactly the level of service and response that you will receive from Supported247 along with details of the penalties if we fail to meet these levels. For details of our response guarantee click here.

Costs

Our monthly charge is an all inclusive charge it includes all time spent resolving issues with your systems both onsite and remotely on the telephone or using remote access tools. There are only 2 occasions when your monthly invoice will change:

• Charges for on-site work to install new hardware or software not associated with a fault
• At the end of each month you will be asked to confirm the number of computers and servers in your company, if the number of computers or servers has gone up or down we will make changes to your monthly charge.

Charging Example:

1. We take the total number of computers (not users) and multiple this by the monthly charge
2. We then analyse the network and rate it as Simple, Complex or Enterprise and then
3. Therefore the total monthly cost to support this network would be £572.00 per month
   

System details	Break down		Cost
10 Computers + 3 Laptops	13 @ £40.00ea per month		£520.00
1 Windows SBS 2003 Server	Simple Network @ 10% of monthly		£52.00
		TotalÂ	£572.00

Service Component Details:

Full system audit and configuration documentation

An in-depth comprehensive audit of your IT Systems is carried out. This includes, hardware, software, security and processes, from this a detailed configuration document will be produced. This document is regularly updated to ensure all changes to your system are recorded.

Proactive System Monitoring

We monitor the critical parts of your system e.g. servers, network components, not only for failure but also the status of the hardware and software. More...

Active management of your systems

Using remote access to your systems we will carry out all the day to day tasks to ensure that your systems are running at optimum and ensure that all the latest software patches and security fixes are installed.

Remote and On-site Support

We try to resolve all problems over the telephone and using remote control of the affected computer. However there will be times when a problem cannot be resolved over the phone and an engineer will be required to attend site. All engineer onsite visits are included in your monthly support plan. There are no additional charges.

We can also provide, for an additional fee dedicated support personnel to be based permanently on–site.

More information

To find out more about our this service please contact us on 020 7939 4644 or email totalcare@supported247.com.

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