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The total system monitoring solution from Supported247.com

Pro|Active System Monitoring from Supported247 monitors your business critical systems round the clock to ensure maximum uptime and availability. It monitors the resources on your system to ensure they stay within operational limits.

The moment the thresholds are breeched or an error is detected on your monitored systems our engineers are immediately notified and can begin to analyse the problem, the cause and the resolution. This proactive monitoring can enable us to resolve issues before you even know there is one.

Probe Software

The monitoring service uses a remote probe. Installed on a computer or server on your network the remote probe collects all the vital information from your network using a variety of monitors including SNMP and WMI. This information is then sent, encrypted to our Central Monitoring Centre where it is constantly compared to threasholds set and if any of these thresholds are exceeded an alert is generated.

Benchmarking

Before effective monitoring and alerting can begin the software needs to ‘learn’ what the normal levels of resource and system usage is on your network. During this process our engineers will constantly monitor and adjust the alert levels to ensure a minimum level of false positive alerts.

Alerting

For clients who have purchased the Pro|Active System Monitoring Service as part of our Total Care support plan our engineers will be notified immediately and start to work to resolve the issue. For clients who have only purchased Pro|Active monitoring the service can be configured to email or SMS contacts of your choice.

Response

Alerts can be raised any time throughout the day and night. Unless you have opted for 24 hour management and support resolution of the issue will not begin until the start of the next valid support period as per your Service Level Agreement.

Monitoring the Probe

When the probe is installed it will be setup to notify us and a contact(s) of your choice if it losses connection to our Central Server. When an alert is received stating that a probe is down we will immediately investigate, if it is down to the client server or the connection to the internet from the client site we will contact the client during Office Hours.

Regular Reporting

We will email your chosen contact a report of all the devices monitored. This report can be generated daily, weekly or any other period you require.

Client Access

You will be issued with a user id and password that will enable you to log on to our monitoring software and view the devices being monitored by the probe and the current status of the resources and any alarms. If you are a SUPPORTED247 client you will be able to view all issues via the Help Desk.

For more information on the Pro|Active System Monitoring Service please call 020 7939 4644 or info@supported247.com

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