Supported247 gets Infogov Back Up and Running

Case Study: Infogov

Supported247.com was awarded the contract to host InfoGovs corporate and Proteus websites after their existing supplier failed to deliver a satisfactory level of support.

The Problem

InfoGov hosted all their corporate websites on Vituozzo Containers (virtual servers) provided by a well established hosting firm. A SQL Injection vulnerability was identified by InfoGov support staff who then realized that protection, expected to be provided by the hosting firm was not in place on the containers. After discussion with the hosting firm, it was decided to install their recommended anti-virus solution and then run windows update. This is when problems began. The updates caused the containers to fail taking not only the company website but the software sites hosted for their clients offline. The support offered by the hosting company was not up to the standard expected – communication was ineffective, coordination and technical support far from adequate, overall totally inadequate. Moreover, the entire incident pointed to a distinct lack of technical knowledge regarding correct configuration and management of virtual servers.

The Solution

Supported247.com provided InfoGov with the backup software that was running on the containers and it was remembered that while dealing with an initial problem the level of support offered was what they required. Supported247.com assisted InfoGov in retrieving the data from the existing servers and setup new container hosting within hours of the issue affecting their service. The decision was then made to move all hosting services to Supported247 based on excellent level of support provided to InfoGov.

"Service is everything to us and you have certainly met our expectations, more importantly you have far exceeded the service levels provided by any other company we have used."

Stephen Hall, Managing Director, Infogov.

Supported247 currently hosts 6 Virtuozzo Containers for InfoGov hosting the main corporate website along with the Proteus software sites used by their clients. The solution is fully managed by Supported247.com and InfoGov never has to run Windows Update.

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